Website Support Plans
We offer a great range of website support packages to all existing and new clients.
Paying for a monthly support package is not mandatory; however, using a professional website company to manage your website provides you with the following benefits:
- Peace of mind
Knowing experts are looking after your website - Fixed monthly cost
Your website budget can be planned and integrated into your annual business costs - Uptime Monitoring
We keep an eye on your website using special software to make sure your website is never offline - Daily Back Ups
Website files and databases are backed up daily and stored in an offsite location so if your website is hacked it can be brought back online within hours - Security issues are addressed promptly
Your website software is immediately updated when new patches are made available - Priority Support Ticket Processing
All customer support tickets are managed through a priority queueing system. - Domain Renewals Covered
All domain updates and renewals automatically renewed - Concentrate on running your business, not managing your website!
Website Hosting/Support Package Fees
Standard Hosting£15/month | Business Hosting£30/month | Business Standard£65 per month | Business Premium£95 per month |
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| Dedicated Server | Dedicated Server | Dedicated Server | Dedicated Server |
| Free Domain Renewal (.co.uk only) | Free Domain Renewal (.co.uk + .com) | Free Domain Renewal (.co.uk and .com) | Free Domain Renewal (.co.uk and .com, .org etc) |
| 2 x Mailboxes* | 6 x Mailboxes* | 12 x Mailboxes* | Unlimited Mailboxes |
| Core & Plugin Updates | Core & Plugin Updates | Core & Plugin Updates | Core & Plugin Updates |
| Monthly Offsite Back Ups | Daily Offsite Back Ups | Email Technical Support | Email Technical Support |
| SSL Certificate | Monthly Analytic Reports | Monthly Analytic Reports |
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| 24/7 Monitoring | Daily Offsite Back Ups | Daily Offsite Back Ups |
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| Proactive Update Reminders | Proactive Update Reminders |
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| Monthly Website Updates ** | Monthly Website Updates ** |
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| 24/7 Uptime Monitoring |
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| Google Business Listing |
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| Annual Website Review |
Notes
* Every additional email account over quota will incur an additional £1.00 per month per extra mailbox.
** Monthly Website Updates refers to text or photo updates to a page or pages within the website. These do not include new pages or additional features which will be costed and charged separately.
Website updates, design changes, etc. for 'Hosting Only' packages will be charged at our hourly development rate. Minimum charge - 1 hour.
Occasionally, a client will need secure hosting (https), higher bandwidth requirements, or even their very own dedicated server. In these cases, we will create a bespoke Hosting+ package for them based on their unique requirements.
We also provide special discounts for clients who host multiple websites with us (3 or more). Please enquire about these special discounts here